Unser easylearn Cloud Services-Anbieter ist derzeit von Störungen betroffen. Dies führt zu vorübergehenden Ausfällen der easylearn Lernplattform. Unser Expertenteam ist mit dem easylearn Cloud Services-Anbieter in Kontakt und setzt alles daran, das Problem schnellstmöglich zu lösen. Updates werden umgehend hier publiziert.
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Our service desk is the central point of contact for those responsible for easylearn, when it comes to technical information, questions or problems relating to the easylearn software.
If you have regular service or support inquiries, it is worth creating a personal account in our «easylearn Service Desk» portal, where you can view and process existing inquiries at any time and enter new inquiries quickly and easily. If you do not want to register, the easiest way to contact us is by email.
Would you like to plan the support costs in your budget and have them under control at all times? We are happy to offer you a suitable support package.
Create a ticket
In the «easylearn Service Desk» portal, you can quickly and easily enter a new request in your personal account.
Don't worry if you do not have an account in our portal: just send us an email with your request and any attachments.
Hotline
Need help? You can reach us from Monday to Friday from 8 am to 12 pm and from 1.30 pm to 5 pm.
Remote Control
If external access to your screen is necessary, you can start the remote maintenance software here:
Customer review
Oliver Ernst, Head of IT, Spital Uster
Customer review
Linda Gamboni, Employee care informatics GZF
Our service desk is the central point of contact for existing easylearn customers, primarily for those responsible for easylearn such as easylearn application owners. End-user concerns are usually handled internally by the easylearn customers themselves and not via our service desk, unless this is regulated accordingly in a support contract. The responsible body in your company for your concerns about easylearn can be found in your easylearn system in the Info menu under «General. Responsibilities».
In the easylearn help system you will find instructions on how to reset your password.
If it is necessary as part of a request that has already been placed, our responsible employee will connect via the TeamViewer remote maintenance software directly to your computer. This is how you both see what you are talking about. If after consultation with our employee appropriate access is required, you can start the remote maintenance software as follows:
Do you have questions or problems relating to the easylearn software?
Do not hesitate to contact us!
Send us your request
easylearn Deutschland GmbH
Donnersbergweg 3
DE-67059 Ludwigshafen am Rhein
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