easylearn Support and Service

Central point of contact for easylearn customers

Our service desk is the central point of contact for those responsible for easylearn, when it comes to technical information, questions or problems relating to the easylearn software.

If you have regular service or support inquiries, it is worth creating a personal account in our «easylearn Service Desk» portal, where you can view and process existing inquiries at any time and enter new inquiries quickly and easily. If you do not want to register, the easiest way to contact us is by email.

Would you like to plan the support costs in your budget and have them under control at all times? We are happy to offer you a suitable support package.

Create a ticket

In the «easylearn Service Desk» portal, you can quickly and easily enter a new request in your personal account.

To the service desk portal

Don't worry if you do not have an account in our portal: just send us an email with your request and any attachments.

Write an email

Hotline

Need help? You can reach us from Monday to Friday from 8 am to 12 pm and from 1.30 pm to 5 pm.

+41 43 322 72 72

Remote Control

If external access to your screen is necessary, you can start the remote maintenance software here:

Run TeamViewer

Customer review

«What I appreciate about easylearn is the good, professional and always quick, uncomplicated support for all kinds of inquiries.»

Oliver Ernst, Head of IT, Spital Uster

Customer review

«I'm a big fan of easylearn. Every single person in the team has excellent professional and social skills and the support works great and pomptly.»

Linda Gamboni, Employee care informatics GZF

Frequently asked questions about the easylearn support and service desk

How do I know whether the easylearn support or service desk can answer my question?

Our service desk is the central point of contact for existing easylearn customers, primarily for those responsible for easylearn such as easylearn application owners. End-user concerns are usually handled internally by the easylearn customers themselves and not via our service desk, unless this is regulated accordingly in a support contract. The responsible body in your company for your concerns about easylearn can be found in your easylearn system in the Info menu under «General. Responsibilities».

What do I have to do if I have forgotten my password for easylearn?

In the easylearn help system you will find instructions on how to reset your password.

To the instructions for «Reset my password» (PDF)

How do I proceed if an easylearn employee needs access to my computer for my request?

If it is necessary as part of a request that has already been placed, our responsible employee will connect via the TeamViewer remote maintenance software directly to your computer. This is how you both see what you are talking about. If after consultation with our employee appropriate access is required, you can start the remote maintenance software as follows:

Run the remote maintenance software TeamViewer

Do you have questions or problems relating to the easylearn software?

Do not hesitate to contact us!

Send us your request